Policies

CANCELLATIONS / NO SHOWS

To reserve your appointment, we require a credit card on file. Alternatively, you may use a Pavo or Well gift card to cover your service if preferred.

If you need to cancel, please provide at least 6 hours’ notice to allow us to accommodate other clients. Cancellations made with less than 6 hours’ notice, as well as no-shows, will incur a charge for the full cost of the service.

Arriving late? We’ll do our best to fit you in, but in some cases, we may need to adjust or reschedule your service, which may result in a cancellation fee.

For easy rescheduling or cancellation, log into your account online or call us at 901-818-0773. Thank you for your understanding and cooperation!

SERVICE & PRODUCT – REFUNDS & EXCHANGES

We stand by our commitment to quality and satisfaction. While hair services are non-refundable once completed, we encourage you to let us know immediately if adjustments are needed, and we’ll ensure you leave with a look you love. If any concerns arise after your appointment, please reach out to us within 14 days, and we’ll gladly schedule a complimentary adjustment.

Please note: visiting another salon for adjustments will void our service guarantee. If you’re ever unsatisfied, contact us promptly, and we’ll do our best to make it right.

For products, Aveda items may be returned or exchanged within 30 days of purchase. VoMor and Halo hair extensions are non-refundable.

GIFT CARD POLICY

Gift cards are not transferable, and may not be returned, or be redeemed for cash, or used to purchase another gift card. Service prices are subject to change. Pavo Salon & The Well are not responsible for lost or stolen cards.

GUEST SAFETY & CHILDREN

To ensure a safe and focused environment for our guests and staff, only the individual receiving the service is permitted on the styling floor. We strive to provide a calm and professional experience for everyone, so we kindly ask that children be supervised at all times while in the salon. If a child is uncomfortable or unable to enjoy their service, the appointment may be ended early.

CELL PHONES / ELECTRONIC DEVICES

We kindly request that phones be silenced, set to vibrate, or turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

MISCELLANEOUS & PAYMENTS

Pavo Salon and The Well are not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express and Discover, personal checks and cash are all accepted payment methods. $25 will be charged for all checks returned for non-sufficient funds. To continue delivering the highest quality services, we will be implementing a small service fee of 3.5% to help offset rising operational costs. We sincerely appreciate your understanding and thank you for your continued support and loyalty.

We respect your privacy. We will not sell or offer your information to anyone else.