We require a credit card on file to reserve an appointment. You can also purchase a Pavo or Well gift card for the amount of your service if you prefer.

Please cancel your appointment at least 6 hours in advance to give your stylist time to book another appointment. If you cancel with less than 6 hours’ notice, or miss your appointment without canceling, you will be charged the full cost of the service. If you’re late for your appointment, we may not be able to fit you in for the full service. We’ll do our best to accommodate you, but your appointment may need to be rescheduled or shortened. If we have to reschedule, the same cancellation fee will apply.

Need to reschedule or cancel your appointment? Log into your account online or call us at 901-818-0773.


We guarantee our services. Hair services are not refundable once they have been completed. If you are not happy with your service or we need to make any adjustments, please let us know at the time it is completed and we will work to get it just right for you. If you are not happy with your service afterward, please contact us within 14 days and we will be happy to schedule an appointment for a free adjustment. If you visit another salon to have your hair cut or color adjusted after receiving a service from us, our service guarantee is null and void. Please contact us immediately if you are unhappy with your service and we will do our best to resolve the issue. You may return or exchange Aveda products within 30 days of purchase. VoMor and Halo hair extensions are non-refundable.


Gift cards are not transferable, may not be returned, may not be redeemed for cash, or used to purchase another gift card. Service prices are subject to change. Pavo Salon & The Well are not responsible for lost or stolen cards.


To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. To provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.


We kindly request that phones be silenced, set to vibrate, or turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.


Pavo Salon and The Well are not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express and Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds

We respect your privacy. We will not sell or offer your information to anyone else.