Salon & Spa Policies
We keep things simple and transparent so you always know what to expect.
These salon policies cover appointments, cancellations, payments, and your overall experience at Pavo Salon and The Well Spa in Memphis.
Cancellations & No-Shows
We require a credit card on file to reserve your appointment. You may also use a Pavo Salon or The Well gift card if preferred.
- Please provide at least 6 hours’ notice to cancel or reschedule.
- Cancellations with less than 6 hours’ notice and no-shows are charged the full cost of the service.
- If you arrive late, we may need to adjust or reschedule your service.
You can cancel or reschedule through the SalonBiz appointment app, by selecting Book in our website menu, or by calling 901-818-0773.
Service Adjustments
If something doesn’t feel right, let us know within 14 days. We’re happy to make adjustments so you leave with a result you love.
Services are non-refundable once completed. Visiting another salon for adjustments may void our service guarantee.
Product Returns
- Aveda products may be returned or exchanged within 30 days.
- VoMor hair extensions are non-refundable.
Gift Cards
Gift cards are non-transferable and cannot be redeemed for cash or used to purchase another gift card. Service prices may change. Pavo Salon and The Well are not responsible for lost or stolen cards.
Guest Experience
To maintain a calm, focused environment, only the guest receiving the service is permitted on the styling floor. We kindly ask that children be supervised at all times. If a child is unable to enjoy their service, the appointment may be ended early.
Cell Phones & Devices
Please keep phones silenced or on vibrate during your visit. We also ask that two-way communication devices be turned off to preserve a relaxing environment for all guests.
In-Salon Recording & Photography
We love when guests are excited to share their experience. To protect the comfort, focus, and privacy of our guests and team, we ask that any photography or video recording be discussed and approved in advance.
Recording is not permitted during consultations or services without stylist consent. Out of respect for everyone in our space, photography or video that includes other guests or team members is not permitted without their clear consent.
If you’d like content of your service, we’re always happy to help capture beautiful after photos or videos for you.
Payment Information
- We accept Visa, Mastercard, American Express, Discover, and personal checks.
- A $25 fee applies to returned checks.
- A 3% service fee is applied to credit card transactions.
- Debit and check payments are not subject to this fee.
- A $10 color product charge is applied to each color service to consistently use the highest-performing professional products.
Personal Belongings
We are not responsible for lost, stolen, or unattended items.
Privacy
We respect your privacy and will never sell or share your information.
