FAQs

• What is a HydraFacial?

  A HydraFacial is a multi-step facial treatment that deeply cleanses, exfoliates, extracts, and hydrates the skin. At The Well in Memphis, we customize it to improve clarity, texture, and your overall glow with little to no downtime.

• How often should I get a HydraFacial?

  Most guests see the best results with a HydraFacial every 4 weeks. Regular treatments help maintain skin health and support long-term results, which is why consistency is often recommended by our estheticians.

• Is a HydraFacial good for sensitive or acne-prone skin?

  Yes, HydraFacial is a great option for many skin types, including sensitive and acne-prone skin, because it is fully customizable. Your esthetician will tailor the treatment and boosters to support your skin comfortably.

• Is dermaplaning included in a HydraFacial?

  Yes. We believe in providing the best facial in Memphis, which is why all of our HydraFacial and Glo2 Facial treatments include dermaplaning as part of the service.

• Will I have downtime after a HydraFacial?

  A HydraFacial typically has little to no downtime. Many guests leave with an immediate glow, and any mild redness is usually minimal and short-lived.

• Can I get a HydraFacial before an event?

  Yes, HydraFacial is a popular pre-event facial because results can be visible immediately. For best results, we recommend scheduling your treatment 2 to 7 days before your event so your skin looks refreshed and settled.

• Does microneedling hurt?

  Microneedling is generally very tolerable. We use a compounded numbing cream to keep guests comfortable, and most guests experience minimal to no discomfort during the treatment.

• Is there downtime after microneedling?

  Some redness and sensitivity are normal immediately after treatment and typically subside within a day or two. Your esthetician will review post-care instructions, so you know exactly what to expect.

• How many microneedling treatments will I need?

  Many guests notice improvement after one treatment, but the best results often come from a series of three. Your esthetician will recommend a plan based on your skin goals and concerns.

• When will I see results from microneedling?

  An initial glow may appear within a few days, while collagen-building results develop gradually over the following weeks. Improvements continue over time as the skin renews itself.

• What is included with The Well membership?

  The Glo Society Membership includes monthly facial treatments designed to support consistent skincare and long-term results. Member benefits focus on helping you maintain healthy, glowing skin through regular care.

• Do membership benefits roll over if I miss a month?

  Yes. If you miss a month, our team is happy to help you understand rollover options and the best way to use your membership benefits so you never miss out on your self-care.

• What facials are included in the Glo Society membership?

  Membership options vary by tier. Express includes the Express HydraFacial. Deluxe allows you to choose between a HydraFacial with a booster, Glo2 Facial, or BioRePeel. Platinum includes your choice of facial, plus lymphatic drainage massage.

• How often should I get a haircut?

  Most guests schedule haircuts every 6-10 weeks depending on length, style, and maintenance goals. Your Pavo Salon stylist will help you find the right cadence for your hair.

• Is a consultation included with a haircut?

  Yes. Every haircut at what our guests call the best salon in Memphis begins with a consultation to discuss your goals, hair type, and lifestyle before any cutting begins.

• What if I want a big change or I’m unsure what to do with my hair?

  That’s completely fine. Your stylist will guide you through options and help you choose a direction that feels right and manageable.

• How long does a haircut appointment take?

  Timing varies by length and service, but most haircut appointments range from 45-75 minutes. Your stylist will confirm timing during your visit.

• Is styling included with a haircut?

  Yes. Haircuts include a shampoo, conditioning, and style unless otherwise noted.

• What’s the difference between a blowout and event styling?

  A blowout focuses on smoothing, volume, and polish using a round brush and dryer. Event styling includes additional shaping such as curls, waves, or up-styles for special occasions.

• Do I need to arrive with clean hair for a blowout?

  No. Blowout services include a luxurious shampoo and conditioning unless otherwise noted.

• How long will my blowout last?

  Most blowouts last 2-4 days depending on hair type, lifestyle, and home care. Your stylist can recommend products to fight the Memphis humidity and extend longevity.

• Can I book a blowout for a special event or photos?

  Yes. Blowouts are a great option for events, photos, and nights out. If you need more structured styling, event styling may be the better choice.

• How do I know which color service to book?

  If you’re unsure, choose the service closest to your goal. Your stylist will confirm the plan during your consultation and adjust as needed to ensure the right timing and results.

• Is blonding included in your color services?

  Yes. Blonding, dimensional color, and lightening services are included within our color offerings and are customized based on your starting point and desired result.

• Do I need a consultation before booking color?

  Consultations are recommended for major changes, corrective color, or if it’s your first visit to Pavo Salon. This allows us to create a clear plan before your appointment begins.

• How long will my color appointment take?

  Appointment length varies depending on the service and your hair goals. Your stylist will review timing with you during your consultation so there are no surprises.

• How often will I need color maintenance?

  Maintenance depends on the type of color, contrast, and your home care routine. Your stylist will guide you on a schedule that supports long-term hair health and your lifestyle.

• Am I a good candidate for extensions?

  Extensions are ideal for adding length, volume, or fullness. A consultation is required so we can assess your hair and recommend the best option for your goals.

• What types of extensions do you offer?

  We offer professional extension options selected for quality, comfort, and longevity. Your stylist will recommend the best method during your consultation.

• How long do extensions last and what is the maintenance?

  Longevity depends on the extension type, maintenance, and home care. Extensions require regular maintenance appointments and specific home care. We’ll provide clear guidance before your service.